When the garage door is closed do I need to lock it manually?The opener acts as a lock so there is no need for a mechanical lock. If the manual door lock is to be used – especially if you are going to be away from your home for a long period - then make sure the opener is disengaged and/or power turned off to avoid accidental damage.
Why is the door or gate reversing and not completely closing?Your opener is detecting an obstruction – this could be a physical object in the doorway or the door is binding at that point of travel. It is also possible that the force margin might need to be adjusted and retested. Test the door in manual mode for smooth operation. Then, if there is no physical obstruction, please contact your installer for service.
Why is my garage door very heavy and hard to open manually?Your door might be unbalanced and need a service. DO NOT attempt this yourself as the springs are under very high tension. An unbalanced door can be very dangerous to use and may damage the opener. Please contact your installer for immediate service.
What is the warranty period?Reliance garage door openers are covered for a period 18 month/5000 cycles.
Reliance Slider gate openers are covered for 18 months/5000 cycles.
The industrial/commercial openers, accessories, including transmitters and receivers, are covered for 12 months.
For further information please refer to the owners manual included with the product or listed on the detailed product page or contact us via email.